Torvia guard app · Last updated 10 September 2026
The Torvia app is workforce software. It is used by security guards during their working hours, on an account issued by their employer. This policy explains what the app collects, why, and who can see it.
We do not track you across other apps or websites, and we never sell your data. There is no advertising in the app and no analytics or profiling software in it.
Your employer — the security company that issued your account — decides what is collected and how long it is kept. Torvia provides the software and processes that data on their instructions. If you are a guard and want to see or correct your data, ask your employer first; they can action it directly in their admin dashboard.
| Data | Why | When |
|---|---|---|
| Precise location | To confirm you are at the site when you clock in, and to record the route walked on a patrol so your employer can verify coverage and respond if a lone worker stops moving. | Only while you are clocked in. Recording starts at clock-in and stops at clock-out. It is never collected outside a shift. |
| Photos | Evidence attached to incident reports, and photographs of checkpoints where no QR tag is fitted. | Only the photos you choose to take or attach. |
| Name, email, badge number | To identify you on shift records, patrols and incident reports. | Set by your employer when your account is created. |
| Account identifier | Links your activity to your account. | Continuously, while signed in. |
| Device push token | So shift changes and emergency alerts reach your phone. Your device also reports its time zone so notification times display correctly. | When you allow notifications. |
| Text you write | Incident descriptions, checklist answers and messages to supervisors. | When you submit them. |
The app records your position in the background while a patrol is running. This is the core purpose of the product: it is how an employer demonstrates that a site was patrolled, and how they know a guard working alone is still moving. It is switched on when you start a patrol and switched off when the patrol or shift ends.
You can refuse or revoke the location permission in iOS Settings at any time. Clock-in and patrol tracking will not work without it, and your employer may require it as a condition of the role — that is a matter between you and them, not something the app decides.
Administrators and supervisors at your employer. Client contacts can see reports and incidents relating to their own sites only. Nothing is shared with anyone else except the service providers needed to run the product — hosting, and Apple and Google for push notification delivery — and law enforcement where we are legally required to.
Shift, patrol and incident records are retained by your employer for as long as their own policy and legal obligations require, since these records are often needed as evidence. Ask your employer for their retention period.
Depending on where you live you may have the right to access, correct, export or delete your personal data. Because your employer controls these records, please direct such requests to them. If you cannot reach them, contact us at the address below and we will help identify the right party.
The app is not directed at children and is only issued to employed adults.
If this policy changes materially we will update the date at the top and, where the change affects guards directly, notify employers so they can inform their staff.
Questions about this policy: privacy@torviaops.com
Support: torviaops.com/support.html