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Accounts are created by your employer — there is no sign-up in the app. If you have not been given an email and password, ask your supervisor. If your account has been disabled you will not be able to sign in; only your employer can re-enable it.

Each site has a boundary, and clock-in checks you are inside it. If you genuinely are on site, this is usually a weak GPS signal — common in car parks, loading bays and basements. Step outside or near a window and tap the refresh icon on the location card.

If you still need to clock in, tap Clock in anyway and enter a reason. You will be clocked in and the reason is recorded for your supervisor.

A shift tells you where and when you work. A patrol route is a separate thing — the list of checkpoints to walk at that site — and it has to be set up by an administrator in the dashboard. If you are seeing this message, the site has no route yet. Ask your supervisor to add one; it appears on your phone as soon as they do, with a pull to refresh.

Open Scan checkpoint and choose Photograph checkpoint instead. Pick which checkpoint you are at, take the photo, and it is recorded with the time and your location just like a scan.

No. Clock-ins, checkpoint scans and incident reports are saved on your phone and uploaded automatically when a connection returns. The Offline queue on the home screen shows anything still waiting.

Check iOS Settings → Torvia → Notifications is allowed. If you declined the prompt when you first signed in, this is where to turn it back on.

Sign in with your password, then re-enable biometric unlock under More → Profile. Biometric sign-in is disabled automatically if your password changes or your session is revoked.

Only while you are clocked in and walking a patrol, so your employer can verify the site was covered and respond if a lone worker stops moving. It stops when the patrol or shift ends. See the privacy policy for detail.