TERMS OF SERVICE AND USE
Effective Date: September 16, 2026
Last Updated: September 25, 2026
These Terms of Service and Use (the “Terms”) govern access to and use of the Torvia website, mobile applications, web applications, dashboards, portals, software, communications, features and related services (collectively, the “Platform” or “Services”).
The Platform is operated by 17437927 CANADA INC., carrying on business as Torvia Operations (“Torvia Operations,” “Torvia,” “we,” “us,” or “our”).
Our business address is:
17437927 CANADA INC.
30 Topflight Dr
Mississauga, ON L5S 0A8
Canada
Email: info@torviaops.com
By accessing the Platform, creating an account, accepting an invitation to use the Platform, clicking an acceptance button, executing an order form or subscription agreement, or otherwise using the Services, you agree to be bound by these Terms.
If you use the Platform on behalf of a corporation, security agency, employer, property manager or other organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Platform.
Torvia provides software designed to assist security companies and other authorized organizations with the administration, management, verification and documentation of security operations.
Depending on the subscription, configuration and permissions selected by a Customer, Platform functions may include:
Features may vary by subscription plan, jurisdiction, account configuration, device or availability.
Torvia provides technology.
Torvia is not a security guard company, private investigation agency, emergency response provider, alarm monitoring company, police service, fire department, ambulance service, dispatch service or employer of the guards using the Platform, unless expressly agreed otherwise in a separate written agreement.
Security services provided through or managed with the Platform are performed by independent security companies, employers and their personnel.
Torvia does not hire, train, supervise or direct a Customer's security personnel merely because the Customer uses the Platform.
The Customer remains solely responsible for:
Use of Torvia does not itself establish compliance with any law, regulation, licence requirement, employment standard or contractual obligation.
The Platform is primarily intended for commercial and organizational use.
A business or organization purchasing or subscribing to the Platform is referred to as a “Customer.”
Individuals accessing the Platform through a Customer account are referred to as “Users.”
Users may include, depending on permissions:
A Customer is responsible for all Users it authorizes to access its account.
The Platform may provide different levels of access.
4.1 Torvia Super Administrator
Authorized Torvia personnel may use administrative access reasonably necessary to:
Such access remains subject to applicable privacy, security and confidentiality requirements.
4.2 Customer Administrator
A Customer administrator may be able to manage the Customer's organization, Users, locations, schedules, permissions, reports and other Platform functionality.
4.3 Supervisor
Supervisors may receive access to assigned personnel, schedules, sites, incidents, shift status, task completion, attendance information and other operational information according to permissions established by the Customer.
4.4 Security Guard or Employee
Guard and employee accounts may access schedules, locations, tasks, check-in/check-out functionality, incident reporting, emergency features and other functions assigned by the Customer.
4.5 Customer Client
A security company's own customer or client may receive restricted portal access to information authorized by the security company, which may include information concerning:
The security company remains responsible for determining what information its clients are permitted to access.
Users must provide accurate and current information.
Login credentials are personal and may not be shared except where Torvia expressly permits shared organizational functionality.
Users are responsible for maintaining the confidentiality of their account credentials.
Customers must promptly disable access for persons who:
You must immediately notify Torvia if you reasonably suspect unauthorized access, compromised credentials or misuse of an account.
Torvia may require authentication, multi-factor authentication or additional security controls.
Certain Platform functions use device location information to verify that a User is at or within an authorized work location.
The Platform's standard geofencing functionality is designed to assist Customers in verifying work-related presence and activity associated with assigned shifts, locations and tasks, rather than tracking Users' private off-duty movements.
Depending on the relevant workflow and permissions, location information may be processed when a User:
Additional information concerning location collection and use is contained in the Torvia Privacy Policy.
If a User attempts to complete a location-dependent action while outside an authorized geofence, the Platform may:
Such records may include, as applicable:
Users must provide truthful explanations.
A User must not knowingly falsify an explanation or attempt to circumvent location controls.
Users must not:
Torvia may flag, restrict or investigate suspected manipulation.
Customers remain responsible for determining appropriate employment or disciplinary consequences.
Location verification, attendance records, activity logs and other Platform features may constitute electronic monitoring or employee monitoring under applicable law.
The Customer is responsible for determining and satisfying its legal obligations relating to its employees and contractors, including any requirement to:
Torvia provides software functionality and does not determine whether a particular Customer's monitoring practices are lawful or appropriate.
Customers must configure and use the Platform in a lawful and proportionate manner.
Customers providing regulated security guard, private investigation or related services are solely responsible for maintaining all licences, registrations, insurance and approvals required by the jurisdiction in which they operate.
Where required by law, Customers must ensure that personnel assigned as security guards or private investigators hold valid licences and qualifications.
If the Platform provides:
those functions are administrative tools only.
Unless Torvia expressly states otherwise in writing, Torvia does not warrant or certify that any licence, credential, training record, employee or security agency is legally valid, qualified or compliant.
Customers must independently verify compliance where required.
Scheduling and attendance tools are provided to assist Customers with workforce administration.
Torvia does not guarantee:
A verified Platform event indicates only what the relevant Platform data reasonably establishes.
It is not an independent guarantee of an individual's conduct or performance.
Customers may use the Platform to assign duties, patrols, checkpoints, inspections, reports or other activities.
The Platform may generate records showing that specified Platform actions occurred.
Such records may assist Customers in demonstrating or reviewing service delivery.
However, a Platform record does not constitute a guarantee by Torvia that:
Customers remain responsible for their security operations and the services they provide.
The Platform may permit Users to create incident reports and upload information such as:
Users must submit information honestly and accurately to the best of their knowledge.
Customers are responsible for establishing policies governing:
Users should avoid collecting or uploading unnecessary personal or sensitive information.
Torvia may maintain logs or history concerning activities performed within the Platform, including:
The availability and retention of such records may depend on the Customer's subscription, configuration and applicable retention practices.
Users must not intentionally alter, destroy or manipulate records for fraudulent, deceptive or unlawful purposes.
The Platform may provide functionality that assists a User in:
TORVIA IS NOT AN EMERGENCY RESPONSE OR 911 SERVICE.
The Platform must not be used as a substitute for contacting police, fire, ambulance or other emergency services.
If there is an immediate threat to life, health or safety, Users should contact 911 or the appropriate local emergency service directly where available and safe to do so.
Users and Customers must not assume that:
Emergency functionality may depend on:
Customers are responsible for maintaining their own emergency protocols.
Customers may provide restricted Platform access to their own clients.
A Customer must only provide such access where it has authority to do so.
The Customer controls the information and functionality made available to its client Users, subject to Platform capabilities.
Client portal information is intended to improve operational transparency and proof of service.
Client Users must not use the Platform to:
Torvia may suspend inappropriate access.
As between Torvia and the Customer, the Customer retains its rights in information, records, files and other content submitted to the Platform by or on behalf of the Customer (“Customer Data”), subject to the rights reasonably required for Torvia to provide the Services.
The Customer grants Torvia and its authorized service providers a non-exclusive licence to host, store, reproduce, transmit, process, display and otherwise use Customer Data as reasonably necessary to:
The Customer represents that it has all rights and lawful authority necessary to provide Customer Data to Torvia.
Torvia' collection, use, disclosure, processing and protection of personal information are also governed by the Torvia Privacy Policy, which forms part of the legal framework governing use of the Platform.
Customers must not use the Platform in violation of applicable privacy laws.
Where Torvia processes personal information on behalf of a Customer, the Customer remains responsible for determining the lawful purposes for which it collects and uses that information and for providing notices or obtaining consent where required.
Torvia may use service providers to process information on its behalf, subject to appropriate contractual, organizational and technical safeguards.
Additional privacy or data-processing terms may apply under a separate agreement.
Torvia may generate statistics, metrics, trends and analytics derived from use of the Platform.
Torvia may use information that has been aggregated or de-identified so that it does not reasonably identify an individual or Customer to:
Torvia will not represent de-identified information as identifying a particular Customer or individual.
Torvia may introduce automated, analytical or artificial intelligence functionality.
Such functionality may assist with matters such as:
Unless expressly agreed otherwise, automated output is informational and should be reviewed by an authorized human decision-maker before it is relied upon for material employment, disciplinary, safety, legal or security decisions.
Torvia does not guarantee that automated output will always be complete or correct.
The Customer is responsible for:
You may not use the Platform:
Customer Data and User submissions must not knowingly contain:
Torvia may restrict or remove content where reasonably necessary to comply with law, protect the Platform or enforce these Terms.
The Platform and all associated:
are owned by or licensed to 17437927 CANADA INC. and are protected by applicable intellectual property laws.
Except for the limited right to use the Platform in accordance with these Terms, no ownership rights are transferred to a Customer or User.
During an active subscription, Torvia grants the Customer and its authorized Users a limited, non- exclusive, non-transferable and revocable right to access and use the Platform for the Customer's legitimate internal business operations and authorized client-facing purposes.
This licence ends when the applicable subscription or right of access ends.
If you voluntarily provide suggestions concerning improvements to the Platform, Torvia may use those suggestions without restriction or payment, provided that doing so does not grant Torvia ownership of Customer Data or confidential information.
The Platform may rely on or integrate with third-party services such as:
Torvia is not responsible for third-party services outside its control.
Use of third-party services may also be governed by those providers' terms and privacy policies.
Torvia will use commercially reasonable efforts to maintain the availability and functionality of the Platform.
However, the Platform may occasionally be unavailable because of:
Unless an applicable service-level agreement expressly states otherwise, Torvia does not guarantee uninterrupted or error-free availability.
Torvia may modify, improve, update or replace Platform functionality.
We may add or discontinue features where commercially reasonable.
Where a material change substantially affects a paid Customer's contracted functionality, any rights or remedies will be determined by the Customer's applicable subscription agreement or order form.
Torvia may provide technical support according to the Customer's subscription plan or applicable agreement.
Technical support is not an emergency response service.
Support personnel are not responsible for directing security operations or making operational decisions on behalf of Customers.
For support inquiries, contact:
info@torviaops.com
Where Services are provided on a paid subscription, the Customer agrees to pay all fees specified in:
Unless otherwise specified:
Where indicated at the time of purchase, subscriptions may automatically renew for successive subscription periods unless cancelled in accordance with the applicable subscription terms before renewal.
Torvia will disclose the applicable billing cycle and renewal terms when the Customer subscribes.
Torvia may change pricing for a future renewal period by providing reasonable advance notice.
Amounts not paid when due may result in:
Suspension for non-payment does not eliminate amounts already owed.
Torvia may provide trials, pilot programs, demonstration accounts or beta features.
Such Services may be modified or discontinued at any time and may contain incomplete functionality.
Unless otherwise expressly agreed, trial and beta Services are provided without service-level commitments.
Each party may receive confidential business, technical or commercial information belonging to the other.
The receiving party must:
Confidential information does not include information that:
A party may disclose confidential information where legally required, subject where lawful to providing appropriate notice.
Torvia will use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information under its control.
No Internet-connected system can be guaranteed to be completely secure.
Customers are also responsible for security measures within their control, including:
Security-related questions may be directed to:
info@torviaops.com
By creating an account, Users agree to receive communications reasonably required to operate the Platform, including:
Marketing communications will be sent only in accordance with applicable law, and recipients may unsubscribe from marketing communications where required.
Operational or security messages may still be sent where necessary to provide the Services.
Torvia may suspend access where reasonably necessary because of:
Where reasonably practicable, Torvia will attempt to provide notice and an opportunity to resolve the issue.
A Customer may terminate its subscription in accordance with the applicable subscription plan, order form or agreement.
Torvia may terminate an account where:
Upon termination, the Customer's right to use the Platform ends.
Customers should export information they reasonably require before terminating their account.
Following termination, Torvia may retain or delete Customer Data according to:
Torvia may retain information where reasonably required for:
Specific enterprise data-return or deletion requirements may be addressed through a separate written agreement.
To the maximum extent permitted by applicable law, the Platform is provided on an “as available” basis.
Torvia does not warrant that:
Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
Security operations involve risks that software cannot eliminate.
Torvia does not guarantee:
The Customer remains responsible for assessing and managing security risks.
To the maximum extent permitted by applicable law, Torvia will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill or business interruption arising from or relating to the Platform.
To the maximum extent permitted by applicable law, Torvia' aggregate liability arising from or relating to the Services during any twelve-month period will not exceed the fees actually paid by the applicable Customer to Torvia for the Services giving rise to the claim during the twelve months immediately preceding the event giving rise to liability.
Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.
To the extent permitted by law, the Customer agrees to indemnify and hold harmless 17437927 CANADA INC., carrying on business as Torvia Operations, and its directors, officers, employees and agents from third-party claims, losses, liabilities and reasonable costs arising from:
This provision does not require indemnification to the extent a claim results directly from Torvia' own fraud, wilful misconduct or other liability that cannot legally be excluded.
Information appearing on the Torvia website is provided for general informational and promotional purposes.
Website materials do not constitute:
Customers should obtain professional advice appropriate to their circumstances where necessary.
You agree that contracts, consents, notices, acknowledgements and other communications may be entered into or provided electronically where permitted by law.
Clicking a button indicating acceptance, electronically executing an agreement or otherwise affirmatively accepting these Terms may constitute your electronic acceptance.
Torvia may update these Terms from time to time.
Where changes are material, Torvia will provide reasonable notice through the Platform, email or another appropriate method before the changes take effect where required.
Continued use of the Services following the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.
Changes will not retroactively alter rights or obligations that cannot lawfully be changed without additional agreement.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.
Subject to any mandatory legal rights that cannot be excluded, the parties submit to the jurisdiction of the courts of Ontario.
Before commencing court proceedings, the parties agree to make reasonable good-faith efforts to resolve disputes through business discussions.
A party asserting a dispute should provide written notice describing:
Notices relating to disputes may be sent to:
info@torviaops.com
Nothing in this section prevents either party from seeking urgent injunctive or protective relief where reasonably necessary.
Neither party will be responsible for delay or failure to perform obligations, other than payment obligations, caused by circumstances beyond its reasonable control, including:
A Customer may not assign its rights under these Terms without Torvia' prior written consent, except as otherwise agreed.
Torvia may assign these Terms in connection with:
subject to applicable law and privacy obligations.
If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary and the remaining provisions will continue in effect.
A failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with the applicable:
constitute the agreement governing the applicable Services.
If there is a conflict, a separately executed written agreement or order form will prevail over these online Terms to the extent of the conflict, unless that agreement states otherwise.
Provisions that by their nature should continue following termination will survive, including provisions relating to:
Questions concerning these Terms, privacy, support, security, billing or other matters may be directed to:
17437927 CANADA INC.
Carrying on business as Torvia
30 Topflight Dr
Mississauga, ON L5S 0A8
Canada
Email: info@torviaops.com